Read the case study, “Transforming the Postal Service” (Shafritz, Russell, & Borick, 2012, pp. 374-377), and answer the following two questions posed at the end of the case study.

  1. What steps has the U.S. Postal Service taken to transform itself?
  2. How this the fear of increased competition from FedEx and UPS motivated the Postal Service to reform?

Write a 2- to 3-page (in addition to the title and reference pages that you must include) minimum response in essay form. Include in text citation. APA Format