**BENCHMARK** Assessment, Implementation, and Review – Write a 2500-2700 word essay addressing each of the following points/questions. Support your ideas with at least five (5) scholarly citations in your essay. Use strict APA guidelines to format the paper. The cover page and reference page do not count towards the minimum word amount and an abstract and table of contents are not necessary and if included are not part of the overall word count.
Choose a project that you would like to implement in a healthcare delivery environment. Research the topic. Develop a plan to implement the knowledge found in the research. Discuss how you would evaluate the project. Include a discussion of what you will do if the project does not successfully launch.
Project: increase the patient satisfaction scores of a medical surgical unit by 20%. Using hourly rounding, 4 Ps, etc
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